Policies

Waiver, Release and Indemnity Agreement

I certify that I am in good health and physical condition in order to participate in all tennis and pickleball activities, and that it is my sole responsibility to make this determination, and I have determined that I am sufficiently fit and healthy to participate in these activities.  I also understand that there are inherent risks associated with these activities including but not limited to the risk of serious bodily injury and death caused by my own actions or inactions or the actions or inactions of others participating in these activities, or the risk of heat exhaustion and other environmental and climate conditions.  I voluntarily and knowingly accept and assume all risks associated with my participation in these activities and release and waive any and all claims, of any nature or kind whatsoever, arising out of my participation in these activities, against First Serve Tennis LLC, including all their respective officers, employees, contractors, agents and representatives.  I further agree to save and hold harmless and indemnify First Serve Tennis LLC from all liability, loss, costs, claims or damages of any nature or kind whatsoever that may be asserted against them arising out of my participation in these activities, including all attorneys’ fees that they may incur in the event of any claims that may be asserted against them.

Payment/Cancelation Policy

All payments are final. Refunds will only be offered in the case of an injury or illness that prevents play. Makeups will only be offered for cancellations made at least two weeks in advance and they must be approved by the Montclair Pickleball team. In the event a program is rained out, we will offer a makeup credit to be used during our designated makeup week at the end of the session. Makeups will be accommodated where there is space available. We will try our best to accommodate allowed makeups, however, this depends on staffing and program capacity. Therefore, we cannot guarantee that we will be able to accommodate makeups, even if we are given advanced notice. Makeup credits are only valid during the same session. I.e. you cannot apply a makeup credit from the fall session to the spring session.

WINTER MAKEUP POLICY:

Due to limited space and increased demand, we are only able to offer makeups where space is available. We will try our best to accommodate makeups, however, we cannot guarantee that we will be able to, even if we are given advanced notice. If we cannot accommodate your makeup during your 5 week session, it cannot be rolled over to a following session.

Open Play Cancelation Policy

All open play registrations are final. We do not offer refunds or makeups for open play with the exception of injury or illness that prevents play. If an open play is rained out, you will be offered a makeup credit that may be used during our designated makeup week.

Weather 

In the event of a rain or heat cancellation, we will contact you immediately via email once the decision is made. If you haven’t heard from us, then the clinic is on. In the event of a full cancellation, players will be offered a makeup credit. In the event that we have to stop a clinic midway due to the weather, credit will be given if we were not able to complete half the clinic. If we were able to complete more than half the clinic, credit will not be offered.

Rackets/Paddles

We are able to provide pickleball paddles for players in our clinics that need them, and sell them at a discount as well. We typically do not have more than 12 paddles per clinic to give out.

Food and Water

There is no food or chewing gum permitted on the courts. Players are encouraged to bring their own water in a distinguishable container.

Email/Text Updates

By signing up for a Montclair Pickleball clinic, lesson, open play, or other program you agree to receive email and/or text updates from us. These updates will include weather cancellations, promotions, and other updates. You are also agreeing that your email address and phone number is shared with other entities owned by First Serve Tennis LLC, including, but not limited to, First Serve Tennis and New Jersey Pickleball for the purpose of similar promotions. Your information will never be shared with any person or entity that is not affiliated with First Serve Tennis LLC.

Photo Release

By registering for one of our programs you are accepting that your photo, video, image, or likeness may be used on the First Serve Tennis/Montclair Pickleball websites and in promotional materials including but not limited to social media posts and advertisements both physical and digital.

Program Levels

Coaches may move players between different level groups or combine groups where fit to maximize program quality.

Membership Terms and Conditions

  1. Membership Personal Use and Non-Transferrability:

    Membership is granted on an individual basis and is intended for the personal use of the member only. The benefits and privileges of membership are non-transferable and may not be shared with or used by any other person, including family members, friends, or colleagues. The reserving member must be present at all times during a court reservation. Members found in violation of this policy will have their membership immediately revoked without refund. The member agrees to be responsible for all actions taken under their membership account and understands that any misuse of membership privileges could result in termination of the membership.

  2. Program Availability:

    All open play, clinics, court reservations, and other programs offered to members are subject to availability. In the event that a program reaches capacity and is sold out, members are not permitted to register for or participate in the program without prior approval from Montclair Pickleball management.

  3. Reservations:

    Members are required to reserve their spots for open play, clinics, and court time using our designated registration system, even if your membership allows for registration free of charge. This ensures that we can effectively manage our facility, and provide all players with a fair and equitable opportunity to participate in our programs. Please note that members are not allowed to show up for a program they have not registered for, even if there is availability at that time. Registration through our system is mandatory for participation in any program. This policy is in place because we staff and plan our programs based on the anticipated number of participants. Unregistered participants make it difficult to provide the optimal Montclair Pickleball experience. Open play, court reservations, and discounted clinics may be registered for using your member code on our regular sign-up form. Free clinic packages for Founding Members may be registered for by emailing contact@montclairpickleball.com.

  4. No-Show Policy

    In order to ensure fair access to our programs for all members, we strictly enforce a no-show policy. Members are expected to attend any program they have registered for, or notify the Montclair Pickleball management in advance if they cannot attend.

    1. First No-Show: Upon the first no-show occurrence, the member will receive a warning.

    2. Second No-Show: In the event of a second no-show, the member's membership will be revoked without a refund.

    This policy is in place to prevent members from taking spots from others and to ensure that all members have equal opportunity to participate in our programs. Members are encouraged to be considerate of others and only register for programs they intend to attend. By doing so, we can maintain a supportive and respectful community for all members.

  5. Hours of Operation:

    Membership benefits are only available during our hours of operation. Members may not use or be on facility premises outside of our hours of operation. Courts may not be played on without a valid court reservation that is made within our hours of operation.

  6. Termination:

    We reserve the right to terminate any membership at our sole discretion if a member is found to be in violation of these terms and conditions. In the event of membership termination, the member will be billed for the current billing cycle without a refund. The member's account will then be closed and no further charges will be incurred for subsequent billing cycles. Please note that termination of membership is a measure we take very seriously and only as a last resort. We encourage all members to familiarize themselves with and adhere to the terms and conditions set forth herein to ensure a positive experience for all members.

  7. Cancellation:

    Monthly Unlimited Open Play Membership: An open play membership may be canceled at any time. In the event of membership cancellation, the member will be billed for the current billing cycle. The member's account will then be closed and no further charges will be incurred for subsequent billing cycles. All reservations with dates after the end of the billing cycle will be canceled at the time of membership cancellation.

    Founding 1 Year Membership: All payments for founders memberships are final. Refunds will not be issued for founders memberships at any time, for any reason.